INFINITY AESTHETICS TERMS AND CONDITIONS

GENERAL TREATMENT PRINCIPLES

Whilst we undertake to provide excellent service; accurate, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Results will vary between individuals and depend on factors including age, skin type, genetics, medical conditions and lifestyle choices such as smoking and sun exposure. Longevity of results cannot be guaranteed. Maintenance treatments are usually required to sustain improvements over time.

All treatments are subject to a full medical consultation and assessment of suitability. Certain medical conditions, medications or circumstances (including pregnancy and breastfeeding) may mean a treatment is not appropriate. Infinity Aesthetics reserves the right to refuse treatment if it is not considered safe or in the client’s best interests.

DEPOSITS & CANCELLATION POLICY

To secure your appointment, we ask for a deposit at the time of booking. This deposit confirms your commitment to the appointment and is redeemable against your treatment.

Deposits are non-refundable. However, if you give us at least 48 hours’ notice, we are happy to transfer your deposit to another appointment. If less than 48 hours’ notice is given, the deposit will be forfeited.

This policy is in place to protect clinical time and ensure we can continue offering free doctor consultations without charging every patient separately. We greatly appreciate your understanding and cooperation.

LATENESS POLICY

If for any reason you are running late to your appointment, please call 0203 916 6500

We work very hard to schedule the right amount of time for each treatment.

Accommodating late clients is challenging without disrupting every other client scheduled that day. Please be aware in the unfortunate event you are late; we cannot guarantee that your treatment will be performed that day, especially with more complex treatments. Lateness of 15 minutes or more will require rescheduling your appointment for another day and the loss of your deposit.

NO SHOWS

If you do not show up to your appointment, you will lose the deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the clinic, you will be unable to schedule future appointments.

PHOTOGRAPHY IN CLINIC

Clinical photography and imaging are an essential part of assessment, monitoring and treatment planning. These images are stored securely in your medical record. With your explicit written consent, some images may be used for educational or marketing purposes. Consent for marketing use is entirely optional and will not affect your treatment.

REVIEWS

If you are not satisfied with your service after your appointment, we ask you to please contact the clinic within 10 days of that service to inform the clinic. The doctor will advise you of the amount of wrinkle relaxing injection and/or filler being administered on the day, and should you want more units injected at a review, this is possible but will carry a further service charge. We would always advise waiting at least 3 weeks for any fillers to settle within the treatment area before looking at administering additional filler into the treatment area.

CHILDREN, PLUS ONES & DOGS

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. If you require a chaperone to accompany you to your appointment, please let our us know.

We ask that only one additional adult comes into the room during assessment and treatment, and a maximum of 2 people accompany to the clinic.

As we are a medical clinic, we are unable to accept any dogs to the clinic due to health and safety.

ADVERSE EVENTS & AFTERCARE

All treatments carry risks of side effects and complications, which will be explained during your consultation. You must follow all aftercare advice provided. Should you experience any unexpected side effects, it is your responsibility to contact the clinic promptly for review and management.

CONSULTATIONS

At Infinity Aesthetics, we really want you to achieve the best results for you so that you love your results. We advise on your treatment plan, and clients are welcome to come back for treatment on another day. However, we also understand that people are busy, and can travel long distances, so are able to treat on the day as long as we feel the decision is a safe and correct one.

PERSONAL BELONGINGS

The Infinity Aesthetics team cannot accept any responsibility for loss or damage of your personal possessions while on the premises.

FINANCE & PAYMENTS

We use Humm finance to provide options of 0% finance from 3-12 months. This is a third-party service who will undertake a soft credit check to assess finance provision, with high approval rates (>90%), but we cannot change or guarantee their decision for provision of finance.

Payments for completed treatments are non-refundable. Payments for treatment courses or packages are also non-refundable once commenced, except where treatment is contraindicated for medical reasons. Refunds cannot be issued for treatments paid for through Humm finance, as these agreements are binding with the finance provider.

DATA PROTECTION & PRIVACY

Your personal data and medical records will be handled in line with current Data Protection laws and our Privacy Policy, which is available on request. We will never share your details with third parties without your consent, except where legally required.Í

LIABILITY

Infinity Aesthetics will not be liable in contract, or otherwise for any economic loss (including without limitation, loss of profit), or for any other special, indirect, or consequential loss or damage, arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that they provide Infinity Aesthetics with all relevant medical details before each treatment. Infinity Aesthetics will not be liable for any damage that occurs because of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Infinity Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Infinity Aesthetics’ liability for death or any personal injury resulting from Infinity Aesthetics negligence.

GUARANTEE OF IMPROVEMENT – SKIN PROGRAMS

I understand that my treatment programme at Infinity Aesthetics is designed to improve skin quality, firmness, texture, pigmentation and visible blood vessels. Progress will be assessed using Sylton 520x skin analysis and clinical photography, with results compared at baseline and again three months after completion of the prescribed programme.

If no significant improvement is demonstrated at that time, Infinity Aesthetics will provide one additional treatment session at no further cost. This session may include the same treatment modalities originally provided, including both device-based and injectable treatments where relevant.

A further assessment will be carried out three months after the top-up. In exceptional cases, and entirely at the clinic’s discretion, one further additional treatment session may be offered.

This commitment is conditional upon:

Completion of the full prescribed programme as recommended.
Attendance at all scheduled appointments and review sessions.
Compliance with post-treatment care, including sun protection.
No major lifestyle or medical changes (e.g. smoking, significant weight fluctuation, illness, or external treatments elsewhere) that could materially affect results.

YOUR RIGHT TO COMPLAIN

Infinity Aesthetics endeavours to treat all its clients appropriately, compassionately, and fairly. However, if you have an issue with any matter concerning your treatment at Infinity Aesthetics, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint, Infinity Aesthetics will be pleased to help and support you through the process. Please make this in writing to:

reception@infinityclinic.co.uk

Summerland Lodge
28 Bishops Wood Grove
Newton
Swansea
SA3 4BP

If you require any more information please don’t hesitate to get in touch.